Digi Lifestyle Hub (DLH)

At Digi Lifestyle Hub, we are deeply committed to delivering exceptional value through our courses, programs, memberships, and community. We stand behind the quality of everything we offer and want every member to feel confident in their investment.

This Refund Policy is designed to be fair, transparent, and straightforward — so you know exactly what to expect before you purchase.

Due to the digital and instantly accessible nature of our products and services, all purchases made on the DLH platform are generally considered final and non-refundable once access has been granted.

This applies to:

Individual courses and course bundles

Membership plans (monthly, annual, or lifetime)

Digital downloads, templates, and blueprints

Workshop and webinar registrations

Coaching or mentorship program enrollments

Community access passes

By completing a purchase, you acknowledge and accept that you have reviewed the product details, pricing, and inclusions before proceeding.

We understand that genuine situations arise. Refund requests will be reviewed on a case-by-case basis under the following circumstances only:

a) Duplicate Payment

If you were charged more than once for the same product due to a technical error, we will refund the duplicate charge in full upon verification.

b) Unauthorised Transaction

If a purchase was made without your knowledge or authorisation and you notify us promptly, we will investigate and process a refund if the claim is verified.

c) Technical Access Failure

If you are completely unable to access purchased content due to a platform error on our end, and our technical team is unable to resolve the issue within 7 business days of your report, a refund may be issued.

d) Course or Program Cancellation by DLH

In the rare event that DLH cancels a program, live event, or course before it commences, affected members will receive a full refund or credit towards another program of equal value — at their preference.

Refunds will not be issued in the following situations:

You changed your mind after purchase

You did not use or log into the platform after enrolling

You found a similar course or program elsewhere at a lower price

You experienced personal circumstances unrelated to our platform

You did not achieve the business or income results you expected

You partially completed a course and decided it was not for you

A promotional discount or offer was missed after purchase

Membership auto-renewal was forgotten or overlooked

We strongly encourage all prospective members to review course descriptions, curriculum outlines, and membership details thoroughly before purchasing. Feel free to contact our support team with any questions prior to enrollment.

a) Monthly Memberships

Monthly membership fees are non-refundable once a billing cycle has begun. You may cancel your subscription at any time to prevent future charges. Cancellation takes effect at the end of the current billing period, and you will retain access until that date.

b) Annual Memberships

Annual membership fees are non-refundable after 7 days from the date of purchase. If you request a cancellation within the first 7 days and have not accessed any course content, we will consider a refund at our discretion.

c) Lifetime Memberships

Lifetime membership purchases are strictly non-refundable under all circumstances, given their deeply discounted one-time pricing and permanent access nature.

a) Before Program Commencement

If you request a cancellation at least 7 days before a live coaching program begins and no sessions have taken place, you may be eligible for a partial refund or credit, minus any applicable administrative fees.

b) After Program Commencement

Once a live coaching or mentorship program has commenced, no refunds will be issued regardless of attendance or participation.

c) One-on-One Coaching Sessions

Individual coaching sessions that have been scheduled and confirmed are non-refundable. Sessions may be rescheduled with a minimum of 24 hours' notice, subject to availability.

a) Recorded / On-Demand Webinars

All sales for on-demand or recorded webinars are final and non-refundable upon purchase.

b) Live Workshops & Events

Cancellations made at least 48 hours before a live workshop may be eligible for a credit note valid for 90 days. Cancellations made within 48 hours of the event are non-refundable. Credits are not transferable to other members.

If you believe your situation qualifies for a refund under the exceptions listed in Section 3, please follow these steps:

Step 1 — Contact Support

Email us at digilifestylehub@gmail.com with the subject line: Refund Request — [Your Full Name]

Step 2 — Provide Details

Include the following in your email:

Full name and registered email address

Order ID or payment transaction reference

Date of purchase

Product or program purchased

Clear reason for your refund request

Any supporting documentation (screenshots, payment receipts, error messages)

Step 3 — Review Process

Our team will acknowledge your request within 2 business days and complete the review within 7 business days. We may request additional information during this process.

Step 4 — Decision & Processing

If your request is approved, the refund will be processed to your original payment method within 10–15 business days, depending on your bank or payment provider.

We strongly encourage members to contact our support team before initiating a chargeback or payment dispute with their bank or card provider. Unauthorised chargebacks for valid, delivered purchases are taken seriously and may result in:

Immediate suspension or permanent termination of your DLH account

Loss of access to all purchased content and community features

Recovery action for amounts disputed in bad faith

We are always willing to work with members in good faith to resolve any genuine concerns fairly and promptly.

In cases where a refund is not applicable but goodwill is warranted, DLH may at its sole discretion offer a credit note. Credit notes:

Are valid for 90 days from the date of issue

Can be applied towards any DLH course, program, or membership

Are non-transferable and have no cash value

Cannot be combined with other promotional offers

All refunds are processed in Indian Rupees (INR). DLH is not responsible for any currency conversion fees, international transaction charges, or exchange rate differences applied by your bank or payment provider.

DLH reserves the right to update or modify this Refund Policy at any time. Changes will be reflected with a revised "Last Updated" date. We recommend reviewing this policy periodically, especially before making a new purchase.

For refund-related queries, please reach out to:

Digi Lifestyle Hub — Support Team

Email: digilifestylehub@gmail.com

General Support: support@digilifestylehub.com

Website: www.digilifestylehub.com

Our support team is available Monday to Saturday, 10:00 AM – 6:00 PM IST.